A Message to Our Valued Owners:

We would like to thank you for your selection of a Subaru vehicle. We take pride in our products and are committed to your continued satisfaction.

SUBARU OF AMERICA, INC. has decided that a defect, which relates to motor vehicle safety, exists in certain 2013 model year BRZ and XV Crosstrek and 2012-2014 model year Impreza vehicles.

The valve springs located inside the engine of your vehicle may fracture, which may cause an abnormal noise or engine malfunction. This may result in the engine stalling during driving and you may be unable to restart your vehicle. An engine stall during driving may increase the risk of a crash.

What You Should Do

You should immediately contact your Subaru retailer (dealer) for an appointment to have this important repair performed.

Important Precautions

If the condition occurs, abnormal noise or vibration may occur prior to a potential engine stall. If you hear an abnormal noise or feel a vibration, your vehicle may be experiencing symptoms related to this condition. Please pull over as safely and as quickly as possible and contact your Subaru retailer.

If your vehicle is experiencing the condition described, you may make alternative arrangements for having your vehicle towed to your retailer. Contact the Subaru Roadside Assistance Program at 1-800-261-2155.

For your convenience, your retailer will provide you a loaner or rental vehicle at no cost until your car has been repaired.

WTY-84 Service Program FAQs:

Q: What should I do?
A: You should immediately contact your Subaru retailer (dealer) for an appointment to have this important repair performed.

For your convenience, your retailer will provide you a loaner or rental vehicle at no cost until your car has been repaired.

Q: Are there any precautions I should take until the vehicle is repaired?
A: If the condition occurs, abnormal noise or vibration may occur prior to a potential engine stall. If you hear an abnormal noise or feel a vibration, your vehicle may be experiencing symptoms related to this condition. Please pull over as safely and as quickly as possible and contact your Subaru retailer.

For your convenience, your retailer will provide you a loaner or rental vehicle at no cost until your car has been repaired.

Q: What will be done to the vehicle?
A: Subaru will replace the engine valve springs with new ones having improved durability strength. The repair will be performed FREE of charge.

Q: What Subaru models are involved?
A: Certain 2013 model year BRZ and XV Crosstrek and 2012-2014 model year Impreza vehicles.

Q: Do I need to make an appointment?
A: Yes. Please contact your servicing Subaru retailer to set up an appointment to ensure that the retailer can allocate a time slot to best accommodate you.

Q: How much will this recall cost?
A: This recall will be performed free of charge at any authorized Subaru retailer.

Q: Do I have to return to the retailer where I bought the car?
A: Any authorized Subaru retailer will be able to perform this recall free of charge for you.

Q: Can I have this recall performed at an independent repair facility?
A: Only an authorized Subaru retailer can perform this recall free of charge for you.

Q: If I live in Canada do I have to return to the United States to have this performed?
A: Any authorized Subaru dealership in either the United States or Canada is capable of performing this recall.

Q: If I no longer own the vehicle what should I do?
A: If you no longer own your vehicle, please update owner information online, at www.subaru.com/customer-support.html , by selecting Email Us then selecting Update Address from the drop-down menu.